Effective date: 8 July 2026
Smileproof is owned and operated by ClinicEdge Studio LLC. This policy explains how subscriptions, cancellations, and refunds work.
Smileproof is sold as a recurring subscription (monthly or annual) for the plan you choose at sign-up. Your subscription renews automatically until you cancel.
You can cancel at any time from your account or through the contact form. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. We do not pro-rate partial periods unless the law requires it.
Every clinic can use Smileproof free before paying. A founder-led demo activates a 30-day pilot with 100 smile previews and 5 lab reports — no card required. Because you can evaluate the product on your own patients first, we do not refund paid subscription periods, including unused time after you cancel.
Two exceptions always apply. Our Merchant of Record may issue a refund at its own discretion under its buyer terms, and nothing in this policy limits any right you have under mandatory consumer law in your country. Billing errors are always corrected, as set out below.
If you were charged in error, for example a duplicate charge, contact us and we will correct it promptly.
Payments are processed by a third-party Merchant of Record (our payment reseller), which is the reseller of record and handles checkout, billing, and applicable taxes. Refunds are issued through the same provider, back to your original payment method; timing depends on that provider and your bank. The provider's own refund terms also apply and, where they are more generous to you, they prevail.
Send refund or billing requests through the form on our website and include your account email and the charge date.