Effective date: 23 September 2026
Smileproof is owned and operated by ClinicEdge Studio LLC. This policy explains how subscriptions, cancellations, and refunds work.
Smileproof is sold two ways: one-off credit packs, whose credits stay valid for 3 months from purchase, and monthly plans, which renew automatically each month until you cancel.
You can cancel a monthly plan at any time from your account or through the contact form. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. We do not pro-rate partial periods unless the law requires it. Credit packs are one-off purchases and do not renew, so there is nothing to cancel.
Every clinic can use Smileproof free before paying. A founder-led demo activates a free 30-day pilot with 15 smile previews and 3 lab reports, no card required. Because you can evaluate the product on your own patients first, we do not refund payments, including unused time on a monthly plan after you cancel and unused credits in a credit pack.
Two exceptions always apply: nothing in this policy limits any right you have under mandatory consumer law in your country, and billing errors are always corrected, as set out below.
If you were charged in error, for example a duplicate charge, contact us and we will correct it promptly.
We invoice your clinic directly, and applicable taxes are shown on the invoice. Any refund we owe you is paid back to the account or card you paid from; timing depends on your bank.
Send refund or billing requests through the form on our website and include your account email and the charge date.